Updated 17/12/2024
Mayfield Porcelain (referred to as “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our showroom and online shop.
1. Information We Collect
We only collect personal information relevant to processing your order and providing our services. This may include:
- Name
- Address (billing and delivery)
- Telephone Number
- Email Address
- Purchase Details
We do not collect sensitive personal data or payment details directly. Payment processing is securely managed by our trusted payment gateway providers.
2. How We Use Your Information
The information you provide is used for the following purposes:
- Processing and fulfilling your orders.
- Communicating with you regarding your order, delivery, or inquiries.
- Providing customer support and after-sales services.
- Sending updates or notifications related to your purchases.
We do not use your information for unsolicited marketing unless you have explicitly opted in.
3. Sharing Your Information
We only share your personal information with third parties when necessary to:
- Fulfill your order (e.g., delivery services).
- Comply with legal obligations or enforce our terms and conditions.
We do not sell, rent, or trade your personal information to third parties.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, it will be securely deleted.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure data storage and encrypted communications.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Objection: Object to how we process your data in certain circumstances.
To exercise any of these rights, please contact us using the details below.
7. Cookies and Online Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website and improve its functionality. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: sa***@ma***************.uk
- Phone: 01435 512301
- Address: Round Wood, Newick Lane, Mayfield, TN20 6RG
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date. We encourage you to review it periodically.
Thank you for trusting Mayfield Porcelain Ltd with your personal information. We are committed to ensuring your privacy and providing a safe shopping experience.
